Job Description

Description and Requirements

Position Responsibilities

  • Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
  • Management of incidents and requests for DaaS customers (Support issues)
  • Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
  • Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
  • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
  • Invoicing the customer and vendor for services delivered
  • Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
  • Ensure customer satisfaction at all times
  • Processing Orders for New devices, re-deploying devices
  • Prepare documen...

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