Job Description
Service Coordinator – Leeds – 28K
My client is searching for a proactive and organised Customer Support Coordinator to join their office in Leeds. This role sits at the heart of their service operations, ensuring that both routine maintenance tasks and urgent issues are handled smoothly and in line with agreed client deadlines.
About the Role
You will be the main point of contact for our customers, providing updates, answering queries, and keeping work progressing. Your day will include:
My client is searching for a proactive and organised Customer Support Coordinator to join their office in Leeds. This role sits at the heart of their service operations, ensuring that both routine maintenance tasks and urgent issues are handled smoothly and in line with agreed client deadlines.
About the Role
You will be the main point of contact for our customers, providing updates, answering queries, and keeping work progressing. Your day will include:
- Handling incoming calls and emails as the first line of support for existing clients
- Setting up, tracking, and closing planned and reactive jobs
- Allocating work to our engineering team and monitoring progress throughout
- Ensuring service commitments are met and all tasks are delivered within agreed timescales
- Preparing quotations and coordinating approval processes
- Issuing purchase orders fo...
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