Service Coordinator

RESPONSIBILITIES

• Coordinate with service contractors and customers to schedule service appointments.
• Handle customer enquiries through multiple channels, including phone calls, emails, Live Chat, WhatsApp, and walk-in customers, ensuring timely and professional responses.
• Compilation and preparation of Reports to the Management.
• Any other duties as assigned by the Service Manager

REQUIREMENTS

• Diploma in Business Administration, or similar discipline
• Minimum 3 years of relevant after-sales customer service experience.
• Good analytical, organizational, and documentation skills.
• Proficient in Microsoft Excel.
• Able to work independently and communicate effectively with internal and external stakeholders.