Service Coordinator

We are seeking a compassionate, highly communicative, and dependable Service Coordinator to serve as the primary point of contact for our customers. This role requires someone with strong empathy, excellent interpersonal skills, and perfect English communication, both spoken and written. The ideal candidate can build trusting relationships with customers, understand their needs, and ensure they feel supported every step of the way.

Key Responsibilities

Customer Communication

• Answer incoming calls promptly and professionally.
• Make outbound follow-up calls to provide updates or check on customer needs.
• Communicate clearly, warmly, and respectfully to build long-term customer rapport.
• Listen actively to understand customer concerns and respond with empathy.

Service Coordination

• Assess customer needs...