Job Description
Milacron is looking for a Service Coordinator to join our team in Querétaro, Mexico.
Work You'll Do:
Ensure the prompt and efficient fulfillment of customer technical service requests (internal and external), maintaining high levels of customer satisfaction through empathy, interest, and effective follow-up to ensure successful closure.
Advise and coordinate the team of technicians to meet the sales AOP of the business unit, overseeing daily tasks and ensuring team performance aligns with KPIs.
Manage and control the schedule of service technicians, prioritizing service requests based on customer needs and urgency.
Provide telephone support when required, considering the urgency of customer issues, and ensure effective communication and problem resolution.
Supervise daily tasks assigned to technicians, ensuring compliance with company policies, code of conduct, and confidentiality standards.
Maintain and verify the proper functioning of tools and equipment used in ...
Work You'll Do:
Ensure the prompt and efficient fulfillment of customer technical service requests (internal and external), maintaining high levels of customer satisfaction through empathy, interest, and effective follow-up to ensure successful closure.
Advise and coordinate the team of technicians to meet the sales AOP of the business unit, overseeing daily tasks and ensuring team performance aligns with KPIs.
Manage and control the schedule of service technicians, prioritizing service requests based on customer needs and urgency.
Provide telephone support when required, considering the urgency of customer issues, and ensure effective communication and problem resolution.
Supervise daily tasks assigned to technicians, ensuring compliance with company policies, code of conduct, and confidentiality standards.
Maintain and verify the proper functioning of tools and equipment used in ...
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