Service Coordinator

Key Responsibilities

• Support the LTS department head in service coordination and administrative activities.

• Prepare service quotations (standard and non‑standard), service contracts and maintain accurate records in ERP/CRM systems.

• Coordinate with internal LTS teams and regional agents to support service delivery and improve departmental KPIs.

• Prepare, update, and maintain service analysis reports and documentation for Management and HQ.

• Arrange business travel for service engineers across Southeast Asia and ensure timely processing of travel expense reimbursements.

• Follow up with the Accounting Department on service payment reminders.

• Support annual audit activities, budget documentation, and HQ reporting requirements related to LTS.

• Ensure all documentation is complete, accurate, properly maintained and compliant with company policies.

• Assist LTS office and field te...