service cordinator

service Coordination & Scheduling Receive service requests, complaints, and maintenance calls from clients

Schedule service visits and allocate technicians based on skills and availability

Coordinate preventive maintenance (AMC/CMC) schedules

Monitor service progress and ensure timely completion

Technical & Service Support Coordinate installation, troubleshooting, repair, and maintenance of:

CCTV systems

Fire Alarm & Fire Fighting systems

Access Control & Time Attendance systems

Intrusion/Burglar Alarm systems

Assist technicians with documentation, drawings, and service history

Ensure compliance with safety standards and statutory regulations

Customer Communication Act as the main point of contact for clients regarding service activities

Update customers on service status, delays, and resolutions

Handle customer complaints professionally and ensure satisfactory closure

Documentation & Reportin...