Service Crew

POSITION OBJECTIVE 
 - The position is responsible for generating sales and deliver customer service at its best. 
 - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities 
Hospitality and Guest Service 
- Provides important visual cues for guests that make a positive first impression . wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. 
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. 
- Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. 
- Enhances the guest experience by following the . Principles: Smile, Eye Contact, Thank You. 
- Uses proper procedures to ensure the accuracy of every order for every guest. 
- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. 
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. 
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. 
- Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations 
- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. 
- Prepares all products as required, following the order monitor to ensure the accuracy of every order. 
- Communicates showcase and product needs to ensure proper product availability for guests. 
- Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures 
- Participates in and attends all store meetings and other related functions. 
- Follows all restaurant policies, procedures and standards. 
- Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. 
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering 
- Receives payment by cash, credit cards, vouchers or automatic debits. 
- Issue receipts, refunds, or change to the customers correctly. 
- Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. 
- Maintain clean and orderly checkout areas. Health & Safety 
- Works in compliance with occupational health and safety legislation. 
- Knows, understands and follows safe work practices and procedures. 
- Uses or wears personal protective equipment or clothing as required. 
- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. 
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.