Service Debrief Administrator II (Start ASAP)

Ensure timely review, audit, and invoicing of service request tickets while managing T&M quotes and maintaining strong customer relationships.

Your Role

Key responsibilities include:

• Prepare, create, and coordinate Time & Material (T&M) quotes for Customer Engineers, Relationship Managers, District Managers, and customers, ensuring timely and accurate submission.
• Maintain complete and accurate T&M Quote documents and Service Authorization Forms in SharePoint with proper version control.
• Follow up on pending T&M quotes to drive conversion and ensure service execution.
• Create service requests/tickets from approved quotes, capturing all billing instructions, scopes of work, and customer details accurately.
• Notify District Managers and District Operations Coordinators upon ticket creation to align on service execution requirements.
• Monitor progress of quoted service tickets by coordinating with ...