Job Description
We are seeking a Service Delivery Analyst who will play a crucial role in ensuring the reliability of our IT services through effective monitoring and continuous improvement. The successful candidate will collaborate with leaders in infrastructure engineering, product development, operations, and application support to configure and enhance service monitoring systems. This is an office-based shift role as part of a 24/7/365 operation, and shift patterns may change based on management and business needs.
**Position Responsibilities:**
**Service Delivery Management:**
+ Oversee and ensure service delivery meets quality standards and client expectations.
+ Implement service management frameworks and tools to enhance service efficiency.
+ Develop action plans and strategies based on data analysis to improve service delivery.
**Monitoring Solutions:**
+ Instrument monitoring solutions on various infrastructure platforms.
+ Script custom ...
**Position Responsibilities:**
**Service Delivery Management:**
+ Oversee and ensure service delivery meets quality standards and client expectations.
+ Implement service management frameworks and tools to enhance service efficiency.
+ Develop action plans and strategies based on data analysis to improve service delivery.
**Monitoring Solutions:**
+ Instrument monitoring solutions on various infrastructure platforms.
+ Script custom ...
Apply for this Position
Ready to join Manulife? Click the button below to submit your application.
Submit Application