Service Delivery Analyst

Job Number:

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System’s Information Technology business area. Visit & to read more about who we are and the products we make!

In this role, you will be responsible for:

·Be the initial IT point of contact for end user services, using critical thinking and process adherence to quickly assess and triage incoming requests and incidents

·Delivering outstanding service to all business users through service ticket fulfillment, supporting activities such as onboarding and offboarding, softw...