Service Delivery Coordinator

Position Responsibilities

• Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
• Management of incidents and requests for DaaS customers (Support issues)
• Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
• Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
• Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
• Invoicing the customer and vendor for services delivered
• Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
• Ensure customer satisfaction at all times
• Processing Orders for New devices, re-deploying devices
• Prepare documentation to record and track SLA performa...