Service Delivery Coordinator

The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

THE RESPONSIBILITIES:

Here are how your day-to-day responsibilities of the role will look like, but are not limited to:

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)

• Responsible for end-to-end service delivery of networking projects for global customers.

• An effective communicator with excellent relationship building & interpersonal skills

• Meet the end-to-end Project timelines by ensuring the on-time delivery

• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.

• Managing proactive communication with customers during the delivery phase, when there are risks or pos...