Service Delivery Experience & Insights Specialis

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

Our client is seeking a Service Delivery Experience & Insights Specialist II to join their growing team and play a key role in driving operational excellence. In this role, you will oversee the lifecycle of customer cases, ensure SLA compliance, and provide actionable insights to improve processes and business performance. Working closely with cross-functional teams, you will contribute to data-driven decision-making, enhance service delivery, and support continuous improv...