Service Delivery Help Desk AnalystNew

Overview

Harbor is seeking a customer-focused and detail-oriented Help Desk Support Analyst to serve as the first point of contact for IT support requests. This role is responsible for providing timely, high-quality technical assistance to end users, resolving desktop and application issues, and ensuring service levels are consistently met. The ideal candidate is service-driven, organized, and comfortable working in a fast-paced, ticket-based environment supporting a global user base.

This is a full-time, remote position that can be worked from anywhere in the Philippines (Manila preferred). The hours will be United States normal business hours (8:30am - 5:30pm EST).

Responsibilities

• Serve as the first point of contact for IT support requests submitted through the ticketing system, phone, and email
• Deliver a positive customer experience by providing clear communication and timely resolution of issues
• Triage, prioritiz...