Job Description

About the role

This role will need to handle all service & project related operations in the assigned territory.

Role Responsibilities:

  • Responsible for handling Customer complaints, Project Support & Channel Management
  • Responsible for achieving set revenue targets through AMC, Repair & Retro Jobs & Intime payment collection
  • Guides and assists team to resolve technical problems and also build their capabilities

    • Role Purpose:

  • Need to handle all service & project related operations in the assigned territory.
  • Improve the service levels by implementing the industry best practices in line with company policy
  • Revenue generation & OS collection as per set targets

    • Minimum Requirements:

  • Overall 10+ years of experience in Service Industry with a minimum 7+ Years of experience in HVAC Industry
  • BE/BTech Qualification
  • System Knowledge - Good in MIS (Excel, Reports, Analysis etc.) CRM Application Usage, SAP Knowledge

    • Benefits

    We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Make yourself a priority with flexible schedules, parental leave
  • Drive forward your career through professional development opportunities
  • Achieve your personal goals with our Employee Assistance Programme

    • Our commitment to you

    Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .

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