Service Delivery Lead

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As our new Service Delivery Lead, you will be at the forefront of operational innovation, redefining how we support our customers by integrating advanced AI into our core service workflows. In this role you will transition the team toward high-value, AI-augmented work while maintaining a relentless focus on customer impact and service excellence.

What you will do

• Design and refine workflows that utilize AI for routine tasks such as triage, reporting, and basic resolution while escalating complex issues to human specialists.

• Lead the team through the transition to AI-augmented work, focusing on upskilling staff and maintaining high m...