Service Delivery Lead

Overview

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a technology company specializing in enterprise-grade conversational artificial intelligence (AI) solutions. This job offers an onsite work set-up, based in Manila (Philippines).

Job Summary

They're looking for a dynamic and visionary Service Delivery Lead to own the entire customer lifecycle—from the first technical pitch to strategic long-term growth and optimization. You won't just manage accounts; you'll be the trusted adviser to C-Suite stakeholders, driving product adoption, identifying high-impact growth opportunities, and leading a team that executes flawless technical solutions.

Key Job Responsibilities

• Lead, organize, and execute the onboarding of new clients, ensuring smooth knowledge transfer and solution deployment.
• Engage with clients regularly through quarterly business reviews, roadmap presentati...