Service Delivery Lead

The Service Delivery Lead works closely with the Service Delivery Manager to ensure smooth day-to-day IT operations. Focuses on monitoring performance, coordinating operational activities, and guiding technical teams for efficient service delivery.

Key Responsibilities

• Monitor IT operations, including networks, endpoints, applications, and ServiceNow environments.
• Track service performance metrics and escalate issues when necessary.
• Coordinate with IT teams, developers, and client stakeholders to ensure timely service delivery.
• Assist in managing incidents, problems, changes, and service requests.
• Support process improvements and operational efficiency initiatives.
• Provide guidance and support to technical team members on operational tasks.
• Prepare operational reports and updates for management and clients.

Job Qualifications

• 3–5 years of experience in IT operations, service del...