Service Delivery Management

Come join usWe are seeking a Service Delivery Manager to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence. You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our clients’ environments. Together we do what matters.What you will do:• Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.• Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.• Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.• Grow revenue by identifying upsell and cross-sell opportunities.• Cultivate long-term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology de...