Service Delivery Manager

As a Service Delivery Manager, your role is to oversee and manage the service delivery operations and activities related to the deployment and support of resident engineers at client sites. You will be responsible for ensuring the successful delivery of services, meeting client expectations, and driving customer satisfaction. This position requires a combination of technical expertise, leadership skills, and customer relationship management. Key Responsibilities: Service Delivery Management: Oversee the end-to-end service delivery process for resident engineer services. Ensure adherence to service level agreements (SLAs) and client requirements. Monitor service performance, identify areas for improvement, and implement corrective actions as necessary. Collaborate with cross-functional teams to ensure seamless service delivery. Team Management: Manage a team of resident engineers responsible for providing technical support and assistance to clients. Recruit, train, and develop a skilled...