Job Description

Service Delivery Manager | Critical Incident & IT Operations | Spain


Where: Hybrid – Barcelona City Center (onsite presence required, not daily)
Who: Service Delivery Manager (Freelance or Permanent)
Company: (Confidential – Global IT Organization)
Location: Barcelona (Spain)

The Company


A global organization focused on digital transformation, service excellence, and operational resilience, managing complex infrastructures and mission-critical services across international environments.
You will join a high-impact IT department responsible for critical incident management (L2/L3), service delivery, and executive reporting, acting as a bridge between operations, cybersecurity, infrastructure, and business leadership.

Tech Environment


Azure Cloud | ITIL Framework | ServiceNow | Salesforce | Azure DevOps | Telephony Services
Monitoring & Alerting | Infrastructure & Security | Windows / Linux | Major Incident Manageme...

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