Job Description
JOB TITLE: Service Delivery Manager - MBA
JOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and Support
QUALIFICATION: BE/BTech/B.Sc./Diploma
EXPERIENCE: Years
CERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)
MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSM
REPORTING TO: Director
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Key Responsibilities:
Service Delivery Management:
- Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions, ensuring projects are completed on time, within scope, and budget.
- Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to track service quality and client satisfaction.
- Continuously monitor and improve delivery processes to optimize efficiency and performance.
Team Leadership and Coordination:
- Lead cross-functional teams, including project managers, consultants, developers, and su...
JOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and Support
QUALIFICATION: BE/BTech/B.Sc./Diploma
EXPERIENCE: Years
CERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)
MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSM
REPORTING TO: Director
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Key Responsibilities:
Service Delivery Management:
- Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions, ensuring projects are completed on time, within scope, and budget.
- Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to track service quality and client satisfaction.
- Continuously monitor and improve delivery processes to optimize efficiency and performance.
Team Leadership and Coordination:
- Lead cross-functional teams, including project managers, consultants, developers, and su...
Apply for this Position
Ready to join Intertec Softwares Pvt Ltd? Click the button below to submit your application.
Submit Application