Service Delivery manager

Job Title: Service Delivery Manager

The Service Delivery Manager (Incubation) will play a critical role in setting up, stabilizing, and scaling delivery for new or incubating accounts. This role requires strong staffing ownership, technology understanding, people leadership, and a high level of attention to detail to ensure smooth transition from incubation to steady-state delivery.

Key Responsibilities

Staffing & Resource Management

• Own end-to-end staffing for incubating accounts, including demand understanding, onboarding, ramp-up, and backfilling
• Work closely with Talent Acquisition and workforce planning teams to ensure timely fulfillment of roles
• Ensure right skill–right role mapping aligned to project and technology needs
• Manag...