Service Delivery Manager- Bilingual

The Service Delivery Manager (SDM) is responsible for driving client satisfaction, operational excellence, and team performance across customer engineering and support functions. Acting as the primary liaison between clients, internal teams, and stakeholders, the SDM ensures seamless delivery of services, alignment of technical execution with business objectives, and continuous improvement of processes. This role is both client-facing and operationally strategic, requiring strong relationship management, performance optimization, and leadership skills.

• Build strong client relationships and serve as the primary point of contact for assigned accounts.
• Manage client communications, ensuring timely resolution of concerns and effective conflict management.
• Lead client-facing meetings, including QBRs and monthly reviews, to communicate business needs, service...