Service Delivery Manager

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary:

He/she manages the customer relationship on his/her scope and delivers the Service it as agreed in the contracts is in charge off.
He/she's in charge of the fulfillment of the Service Level Agreement (SLA), and the customer satisfaction while maximizing the contract profitability.
He/she develops the customer relationship on his/her scope in order to secure and develop business opportunities...