Service Delivery Manager

Job Purpose: The Service Delivery Manager (SDM)  is responsible for overseeing program implementation and program delivery for a suite of managed IT services for external clients from transition, onboarding and throughout steady state. The SDM is responsible for overall success and partnership within the organization, while ensuring high customer engagement and satisfaction. 

Duties:  

• Manage technical program (and project) deliverables via internal teams to include: infrastructure, compute, governance, ITSM, et al; conduct regular standup meetings to ensure effective and efficient communication across verticals, as well as timely escalations when necessary; coordinate the assignment of projects via both internal resources and external vendors while interfacing with client to ensure milestones are met - 50% 
• Responsible for consistent reporting of program status, issues/risks and provides leadership for obstacle resolution - 20%