Job Description
Job Description
What's this role about
We are looking for a Service Delivery Manager to lead Product Sustenance / Application Management Services using an AI-first Next Gen AMS model, integrating SRE and KTLO practices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and transformation by embedding AI-led efficiencies into support workflows.
Here's How You'll Contribute
You'll do this by:
What's this role about
We are looking for a Service Delivery Manager to lead Product Sustenance / Application Management Services using an AI-first Next Gen AMS model, integrating SRE and KTLO practices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and transformation by embedding AI-led efficiencies into support workflows.
Here's How You'll Contribute
You'll do this by:
- Own end-to-end service delivery for product sustenance across KTLO and enhancement streams
- Drive Critical Incident resolutions, Resolution of L2 and L3 incidents & service requests and Minor enhancements
- Implement SRE practices—Observability, reliability KPIs, and performance improvements
- Drive AI-led automation, including self...
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