Service Delivery Manager

PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.

Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.

We are looking for a Service Delivery Manager for this project!

Responsibilities:

• Own and manage the end-to-end service delivery for Modern Device services, including Windows Edition V2 and legacy products.
• Ensure incident, problem, and change processes are executed in line with global IT and security standards.
• Lead operational governance with stakeholders, managing SLA/KPI reporting, service performance, and improvement plans.
• Coordinate and control vendors and third parties to en...