Service Delivery Manager

Overview

We are ActionLabs! We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver Managed Services Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations.

Responsibilities

• ITIL Versed project management
• Manage and deliver agreed SLA.
• Develop and maintain a security strategy and create a program to deliver improvements and monitor exposure to Technical Lead.
• Manage improvements to the service without increasing cost.
• Provide leadership to IT team.
• Pro-actively monitor, control and support servi...