Service Delivery Manager

Position Description:

CGI has an immediate need for a Service Delivery Manager. The Service Delivery Manager (SDM) is a key client-facing leader supporting CGI's Application Managed Services (AMS) delivery model, accountable for end-to-end service integration, governance, and performance oversight across a global delivery construct. 

As part of the Client Relationship Management team, this role supports a One CGI delivery approach, collaborating closely with CGI's Nearshore and offshore delivery teams. The Service Delivery Manager works alongside offshore SDMs to drive alignment, transparency, and shared ownership of service outcomes. The SDM ensures that global delivery teams operate as one cohesive delivery organization, aligned to CGI standards, contractual commitments, and client expectations.

This position is located in Miami, FL in a hybrid working environment.

Your future duties and responsibilities:

. Act as...