Service Delivery Manager

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Service Delivery Manager is responsible for managing large global Service desk and FSO, of a large fortune 100 customer. An ideal candidate should have experience in setting up new service desk and multiple years of experience in managing large service desk, driving service improvement programs.

Essential Duties and Responsibilities

• Manage team of 50+ service desk and FSO agents across m...