Service Delivery Manager

We currently have a career opportunity for a Service Delivery Manager to join our team located in Mexico.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Familiar with ITSM tools, processes and reporting
• Minimum 6 years of professional experience supporting technology solutions
• Proven track record of leadership roles delivering support solutions
• Leadership and team management experience with ability to provide strategic planning and oversight
• At least 5 years of experience in a professional services company, consulting firm, or agency
• Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices
• Proficient in authoring, editing and presenting technical documents and statements of work
• Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and ...