Service delivery manager (operations) (saudi arabia-on-site)

Job Title: Service Delivery Manager (Operations)
Job Location: Saudi Arabia (On-site)
Experience: 7+ Years
Role Overview:
The Service Delivery Manager (Operations) will lead the end-to-end operational management, optimization, and continuous improvement of the Loan Origination System (LOS)across the institution. This role ensures seamless delivery of LOS-enabled services, drives operational excellence, and supports business growth through stable, efficient, and scalable processes.
The ideal candidate is a hands-on problem solver with strong operational governance experience, deep understanding of loan origination workflows, and the ability to partner with technology, product, risk, and business teams to deliver consistent, high-quality services.
Key Responsibilities:
Operational Leadership
- Oversee daily operations of the LOS platform, ensuring optimal uptime, performance, and service quality.
- Lead an operations team supporting end-to-end loan origination ...