Service Delivery Manager

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Position: Service Delivery Manager / Team Leader.

Client: Federal Government.

Location: Ottawa - On-Site.

Duration: Multi Year.

Security Clearance: Enhanced Reliability with federal government.

Language: English (French is nice to have).

Background

Kyndryl Canada is supporting our Federal Government client with their Service Desk and data center operations. We are currently seeking an adept and forward‑thinking Service Delivery Manager to oversee the multifaceted operations and performance of our clients' service desks. The incumbent will play a critical role in ensuring seamless service delivery, maintaining quality standards, driving continuous improvement initiatives, and fostering robust client r...