Job Description
Job Description
- Developing a deep and thorough understanding of projects to gain insights into the scope of delivery, and to be responsible for end-to-end management of projects.
- Ensuring that systems, procedures and methodologies are in place to meet required quality standards and service level agreements.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders and post-incident reviews.
- Taking accountability for service delivery performance, meeting customer expectations and driving future demand.
- Recommending methods of improvement and seeing that actions are planned and implemented on time for service delivery improvements.
- Providing accurate and regular reports to the management on performance of the service delivery and on-going...
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