Service Delivery Manager (POS Retail, Electronic)

Service Delivery Manager (POS Retail, Electronic)

1. Initial Service Design and Implementation (Establishment Phase):

Function Design & Strategy Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning service structures with customer objectives.

Stakeholder Engagement: Act as the primary liaison with internal and external stakeholders, ensuring alignment and clear expectations throughout the setup process.

Transition to Steady-State Operations: Oversee setup of service management processes, operational readiness, and transition planning.

2. Ongoing Service Management (Operational Phase):

Service Management & Improvement: Oversee the day-to-day managed service operations and POS platform operations.

Regularly review processes for efficiency and effectiveness, implementing improvements as required.

Identifying needs. Determining th...