Job Description
Overall, the purpose of a ServiceNow Service Delivery Manager is to ensure that IT services are delivered in a way that meets or exceeds business expectations, while continuously improving service processes and maintaining strong cross‑function relationships.
This position is a Global position and individual contributor.
Objectives
- Ensure that the tool supports the processes as efficiently as possible.
- Ensure that the tool creates the greatest possible benefit for the employees.
- Ensure that the tool runs stably and safely in operation.
- Ensure that improvement activities are coordinated across the processes.
- Ensure that changes to the tool are carried out efficiently and within the framework of IT security.
- Ensure that the system basis for KPI and reporting is present.
- Ensure that user access, rights and licenses are maintained.
Areas of Responsibility
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