Service Delivery Manager

Primary Roles & Responsibilities



· Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.



· Single point of escalation for the enterprise, including Vendor escalations when required.



· Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.



· Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.



· Proactive review and management of current inventory to meet contractual Service Level Offerings.