Service Delivery Manager

Contract Duration: 1 year (renewable)

Work Location: Buena Vista (client side)

Job Title: Operation Manager

Key Responsibilities:

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• Proactively monitors and drives service delivery to clients.
• Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers.
• Works with client delivery teams to evaluate regional client reviews to ensure proactive incident management at client sites
• Ensures that the standard client information repository related to technology, operations manuals is current and accurate.
• Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model.
• Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients.
• Provides operationa...