Job Description

Description and Requirements

Job Title: Service Delivery Manager (Hybrid Infrastructure)

Core Objective

To lead the end-to-end delivery of IT services across on-premises data centers and cloud platforms. You will be responsible for maintaining service excellence, managing vendor relationships, overseeing technical migrations, and ensuring that IT infrastructure scales according to business needs while remaining financially optimized.

Key Responsibilities

1. Service Strategy & Operations

  • SLA Management: Define, monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both physical and virtual environments.
  • Incident & Problem Management: Act as an escalation point for major incidents. Lead Root Cause Analysis (RCA) sessions to prevent recurrence across hybrid stacks.
  • Change Governance: Oversee the Change Advisory Board (CAB) proce...

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