Job Description
As a Service Delivery Manager, you will be responsible for delivering effective, secure, and cost‑efficient service delivery across one or multiple H&M business processes end‑to‑end. You will ensure that services consistently meet expectations for cost, speed, efficiency, and quality. This role requires comprehensive expertise in service delivery and a solid understanding of related disciplines.
You will be part of the Application Run Services Team within the Application & Support Area working closely with teams across all Business Tech. In this role, you will manage vendor and internal team performance for complex, business‑critical services, set operational goals with a strategic perspective, and drive continuous improvement. Collaboration across H&M is central to the role, ensuring service delivery processes are aligned with organizational objectives and deliver measurable business value.
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