Service Delivery Manager

Role Overview

The Service Delivery Manager oversees overall IT operations, ensuring the delivery of high-quality IT services and solutions. Responsible for managing teams, monitoring service performance, and maintaining alignment with client requirements and SLAs.

Responsibilities

• Monitor and manage end-to-end IT operations, including networks, endpoints, applications, and ServiceNow platforms.
• Ensure SLA compliance and continuous improvement of IT services.
• Coordinate with project teams, clients, and stakeholders to deliver IT solutions on time and within scope.
• Oversee incident, problem, change, and request management processes.
• Prepare reports on service performance, operational metrics, and ongoing projects.
• Lead teams of developers, IT engineers, and analysts to ensure operational efficiency.
• Drive process improvements and best practices across IT operations.

Job Qualifications...