Service Delivery Manager

Overview

Oversee and manage the shared services function within the organization. Lead a team of professionals and work collaboratively with various departments to ensure the efficient and effective delivery of shared services across the organization.

Responsibilities

• Leadership and Team Management: Provide strategic direction and leadership to the shared services team. Recruit, train, and develop team members, fostering a culture of high performance and continuous improvement. Set clear goals and objectives for the team and regularly assess performance.
• Process Improvement And Standardization: Identify opportunities to streamline and improve shared services processes, ensuring efficiency and effectiveness. Implement standardized procedures and best practices across all shared services functions. Monitor process performance, identify bottlenecks, and implement corrective measures as needed.
• Service Delivery And Quality Assurance: En...