Service Delivery Manager

Location: Bristol (predominantly on-site with some hybrid)

Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British Nationality)

We’re seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.

Sitting within the IT function and working closely with Secure Operations, you’ll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.

What you’ll be doing

• Build, recruit and lead a new IT Secure Operations Service Delivery team
• Own and manage Incident, Request, Change, Problem and Escalation processes
• Design and embed ITIL aligned service management processes
• Drive continual service improvement through KPI reporting and trend analysis
• Manage the Secure ...