Job Description

We’re looking for a Service Delivery Manager to join our Global Technology team at MBPS. In this role, you will play a pivotal role in guiding our organization through the adoption of AI technologies and drive a culture of process improvement. This leadership position requires a strategic thinker with a proven track record in managing complex technology teams and driving transformative change.

Have the skills and experience for the job? Learn more about it below!

Position Responsibilities:

  • Lead multiple technology teams with a focus on facilitating team operations to ensure all deliverables are executed in accordance with service levels agreed with the Business Unit
  • Effectively formulate tactical and strategic plans to meet and exceed Service Level Agreements.
  • Deliver regular reporting on initiatives, program progress, and key areas of risk
  • Effectively manage daily operations of the team assigned by coordinating efforts with ...

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