Service Delivery Manager with EUC Background

Overview

Service Delivery Manager with EUC Background

Must Have Experience

• Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support
• High quality organizational, High quality communication and customer management skills.
• Ability to effectively multi-task and priorities.
• High energy levels, commitment, and drive.
• Ability to deal with internal and customer escalations, service issues and complaints.
• Ability to drive performance in individuals and teams.

Responsibilities

• EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client
• Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory
• SOE image build, modify and rollout as required
• Security patching for Desktops/Laptops using Microsoft tools
• Ensur...