Service Delivery Mgr

A bachelor's degree in a business-related field. Bilingual - Fluent in English and Spanish. Experience in service delivery management, preferably in a technical or infrastructure-related role. Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously. Good understanding of infrastructure components such as networking, servers, storage, and virtualization. Experience working with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services. Proven track record of identifying and resolving issues. Critical thinking and creativity to develop innovative solutions for complex challenges. Experience mitigating risks and ensuring deliverables are completed on time and within budget. Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders. Proven consensus-building skills in a remote role. Leadership skills with the ability to motivate and lead cross-functional teams. Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success. Strong analytical and negotiation skills. Self-starter, energetic, flexible, innovative, and willing to get things done. Proven experience managing complex service delivery engagements. Willingness to stay updated on industry trends, emerging technologies, and best practices. Ability to adapt to changing project requirements and priorities in a fast-paced environment. 10+ years relevant experience. Deep domain experience with 5+ years of work experience in Services, cloud computing, or technical project delivery. Enterprise work experience dealing with highly complex situations is strongly preferred. Experience managing technical and executive-level relationships (IT Director, VP, and C-level). PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred.