Service Delivery Technician I

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.

Responsibilities:

Assembles, orders and prepares goods for shipment

Records shipment data, including weight, charges and space availability

Load and unload trucks

Receives and unpacks materials and supplies

Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.

Responsible for managing the internal transport of materials

Completes shipping and receiving reports

Monitor e-mail queue and log all e-mails within the ticketing system

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