Job Description
**MANTECH** seeks a motivated, career and customer-oriented **Service Design and Engineering Director** to join our team in Annapolis Junction, MD.
**Responsibilities include but are not limited to:**
+ Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
+ Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
+ Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
+ Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
+ Participate in Opportunity for Improvement efforts to improve services
+...
**Responsibilities include but are not limited to:**
+ Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
+ Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
+ Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
+ Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
+ Participate in Opportunity for Improvement efforts to improve services
+...
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